Candle Care & FAQs
HOW DO I BURN MY CANDLE SAFELY?
-Do not leave your candle unattended
WOODEN WICK CANDLE CARE
-Trim, trim, trim your wicks to 1/8"-3/8" inch or majority of the charred part in between each burn!
WHAT IS PROPER CANDLE CARE?
-Trimming your cotton and wooden wicks in between each burn! Try one of the wick trimmers today!
ARE YOU TAKING THE NECESSARY COVID PRECAUTIONS WHEN HANDLING MY ORDER?
Absolutely! Ky takes the health of her neighbors and customers very seriously and packs each order with love and caution. Each candle is carefully packed with the use of sanitizers and gloves.
Ky's Kandles wants you to be 100% satisfied with your product!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Ky strives to keep a consistent, turn around processing time of 1-3 business days and USPS shipping time of 1-4 business days. Due to COVID, please prepare for slight delays in shipping time.
WHAT IS YOUR DEADLINE FOR HOLIDAY ORDERS?
To ensure that your candles arrive on time for the holidays, please place your order by the end of the day 7PM on December 18th, 2020 for online orders and by 5PM December 23rd for last minute local orders within the RDU.
DO YOU OFFER PRIVATE LABELING AND WHOLESALE?
Absolutely! Please email email@example.com to get started today on custom candles specially made for you and your brand/store!
DO YOU OFFER CUSTOMIZED SERVICES?
DO YOU HOST CANDLE MAKING CLASS AND PARTIES?
**Due to an increase in COVID-19 cases, Ky has temporarily stopped hosting candle making events. Stay tuned for further updates!**
WHAT ARE PTHALATES? DO YOUR CANDLES CONTAIN THEM?
Pthalates are a group of chemicals used in fragrance oils to help extend the scent throw. they have been known to have a hazardous effect on human health with problems including disruption of your hormones, asthma and to a lesser extent, cancer.
ARE YOU CANDLES PET FRIENDLY?
Kys Kandles offers eco-friendly wooden wick candles made with vegan coconut wax. ALL of the scents that are used are from reputable, quality suppliers and are free of pthalates! Wooden wicks emit less soot after they are extinguished. Just be sure to trim the wick each time!
WHY WON'T MY WOODEN WICK CANDLE RELIGHT?
Wooden wicks can be a bit tricky and requires a tad bit more care than your regular cotton wicks. If you have followed all of your proper wooden wick candle care including the most important, trimming the wick before relighting each time, please do not hesitate to reach out by emailing firstname.lastname@example.org!
WHAT ARE YOUR CANDLES MADE OF?
Ky's Kandles are made of 100% soy wax and vegan coconut wax for the luxury collection!
WHY IS THE FIRST BURN MOST IMPORTANT?
Did you know that candles have a memory? For the first burn, burn the candle approximately 3 hours or until your candle has achieved a full melt pool (the top is melted evenly across the surface of the candle).