Candle Care & FAQs





HOW DO I BURN MY CANDLE SAFELY?


-Do not leave your candle unattended -Once your candle burns down to 1/4 inch above the bottom, discontinue use to avoid damaging your furniture/risk of fire. -Do not burn the candle longer than 4 hours at a time -Keep the wax pool free of debris -Burn your candle on a heat resitant surface in an area free of drafts and flammable items -Do not touch/relocate your candle as the vessel may be hot to prevent hot wax spillage -Snuffing out your candle with a candle snuffer instead of blowing it out to prevent wax spillage




WOODEN WICK CANDLE CARE


-Trim, trim, trim your wicks to 1/8"-3/8" inch or majority of the charred part in between each burn! -Keep wax free of debris -Do not burn your candle for over 4+ hours -Ky's Kandles highly recommends purchasing a wick trimmer which will make wick trimming a breeze!




WHAT IS PROPER CANDLE CARE?


-Trimming your cotton and wooden wicks in between each burn! Try one of the wick trimmers today! -Following the safe candle burning tips Following these tips helps elongate the life of your candle!




ARE YOU TAKING THE NECESSARY COVID PRECAUTIONS WHEN HANDLING MY ORDER?


Absolutely! Ky takes the health of her neighbors and customers very seriously and packs each order with love and caution. Each candle is carefully packed with the use of sanitizers and gloves. If you or someone in your household is immunocompromised, please make a note when checking out and your order will be specially handled with extra caution!




RETURN/EXCHANGE POLICY


Ky's Kandles wants you to be 100% satisfied with your product! Returns: The product must be returned in its original condition (not damaged, melted or previously lit) and packaging. The customer pays for return shipping. If you received an incorrect item, Ky's Kandles covers return shipping costs. ALL body collection items are FINAL SALE. Refunds: Are given if the candle is defective and if a candle has been returned in its original condition. If you are having difficulties with your candle and have followed all of the proper candle care tips, please email kyskandles@gmail.com a brief description of the issues and pictures. Exchanges: Not feeling the fragrance you purchased? No worries, return your candle and request a new fragrance to kyskandles@gmail.com. Customer pays return shipping. *If you are in the RDU area, avoid paying for the return/exchange shipping and simply email kyskandles@gmail.com and return/exchange




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


Ky strives to keep a consistent, turn around processing time of 1-3 business days and USPS shipping time of 1-4 business days. Due to COVID, please prepare for slight delays in shipping time.




WHAT IS YOUR DEADLINE FOR HOLIDAY ORDERS?


To ensure that your candles arrive on time for the holidays, please place your order by the end of the day 7PM on December 18th, 2020 for online orders and by 5PM December 23rd for last minute local orders within the RDU.




DO YOU OFFER PRIVATE LABELING AND WHOLESALE?


Absolutely! Please email kyskandles@gmail.com to get started today on custom candles specially made for you and your brand/store!




DO YOU OFFER CUSTOMIZED SERVICES?





DO YOU HOST CANDLE MAKING CLASS AND PARTIES?


**Due to an increase in COVID-19 cases, Ky has temporarily stopped hosting candle making events. Stay tuned for further updates!** -Yes, in fact Ky's Kandles loves to host candle making classes for events! Please book 4+ weeks in advance. -There will be no candle making events at homes. Just public event spaces, churches and club houses. -To book an event at your venue, please email kyskandles@gmail.com




WHAT ARE PTHALATES? DO YOUR CANDLES CONTAIN THEM?


Pthalates are a group of chemicals used in fragrance oils to help extend the scent throw. they have been known to have a hazardous effect on human health with problems including disruption of your hormones, asthma and to a lesser extent, cancer. The great news is: absolutely NONE of Ky's Kandles contains pthalates! Go the safe route by keeping your lungs and the environment free of toxins and light your Ky's Kandle!




ARE YOU CANDLES PET FRIENDLY?


Kys Kandles offers eco-friendly wooden wick candles made with vegan coconut wax. ALL of the scents that are used are from reputable, quality suppliers and are free of pthalates! Wooden wicks emit less soot after they are extinguished. Just be sure to trim the wick each time! Also, make sure that your furry friend does not consume the product!




WHY WON'T MY WOODEN WICK CANDLE RELIGHT?


Wooden wicks can be a bit tricky and requires a tad bit more care than your regular cotton wicks. If you have followed all of your proper wooden wick candle care including the most important, trimming the wick before relighting each time, please do not hesitate to reach out by emailing kyskandles@gmail.com!




WHAT ARE YOUR CANDLES MADE OF?


Ky's Kandles are made of 100% soy wax and vegan coconut wax for the luxury collection!




WHY IS THE FIRST BURN MOST IMPORTANT?


Did you know that candles have a memory? For the first burn, burn the candle approximately 3 hours or until your candle has achieved a full melt pool (the top is melted evenly across the surface of the candle). This helps to prevent tunneling aka your candle from burning straight down the center an unevenly!





P.O. Box 12311 Raleigh, NC, USA 27605

©2017 BY KY'S KANDLES. PROUDLY CREATED WITH WIX.COM